EIGHT SERVICE PRINCIPLES.

Our Principles Guide Our Actions and Help Make North Hill All That It Is.

Resident Services: We do everything we can to offer our Residents a wide variety of life enriching opportunities and an independent lifestyle.

Security: We provide a safe and secure home for Residents, Team Members and
Guests.

Environmental Quality: We maintain North Hill with meticulous care — always clean, safe and comfortable. We know that first impressions are lasting.

Approach to Service: We foster a culture of mutual respect, trust, and community spirit. We resolve any problem among ourselves directly, with courtesy and clear communication. We know that happy Team Members make happy Residents, and our personal attention to every service says it all.

Employees: We encourage ideas from Team Members — they are our most valued assets. Through Life Enrichment, we support our Team Members personal wellness and continued professional growth.

Health Services: We provide a wide range of health services to meet the changing needs of Residents — confidentially, and with the quality that they deserve.

Business: We uphold the highest ethical standards in our relations with Residents, Team Members, vendors, competitors and the local community. We conduct our business with sound fiscal policies.

Community Involvement: We believe it’s important for North Hill to be an active member of the local community, and we support a wide variety of community service programs.