Ted Owens served as the Chair of the Board of Trustees since 2015. Mr. Owens’ involvement with North Hill began in 2010 as a member of the Board of Advisors. He was elected to the Board of Trustees in 2011 and served as Vice Chair of the Board from 2012 to 2015. During his tenure, Mr. Owens has served as the Chair of the Strategic Planning Committee and the Human Resources Committee. He served as interim Chief Executive Officer of North Hill from May 2017 through December 2017 and has stepped into the role permanently on September 26, 2018.
Mr. Owens’ background is primarily in financial management. He earned his certificate as a Certified Public Accountant with the accounting firm of Coopers & Lybrand and has been the Chief Financial Officer of a number of firms, including two publicly traded companies – Groundwater Technology, Inc. and American Science and Engineering, Inc. His experience spans a variety of industries, including biotech, environmental, software and technology, and has filled operational management roles in a number of organizations.
Mr. Owens has served on the boards of other non-profit organizations, including the New England School of Acupuncture, South Boston Neighborhood House and Beth Israel Deaconess Hospital – Needham.
Mr. Owens is an active volunteer in Needham town government. He serves as a Town Meeting Member and as a member of the Planning Board. He has previously served on the Finance Committee, the Board of Selectmen, the Board of Assessors, and a variety of other boards and study committees.
Mr. Owens has a Bachelor of Arts Degree from Georgetown University and an M.B.A. from Boston University.
Mr. Brown joined North Hill in April of 2014 as the Director of Human Resources (HR). Mr. Brown is the principal strategic advisor on human capital and human resources directives and initiatives. Mr. Brown oversees all aspects of human resources, its practices, and operations in order to ensure that HR policies, procedures, and practices are fully levered to support the continued growth of North Hill. Mr. Brown is an experienced human resources executive with expertise in developing, managing, implementing and integrating human resources programs to support business objectives. Mr. Brown prides himself as a strategic leader, one that builds strong partnerships within the organization. Prior to North Hill, Mr. Brown worked for a large healthcare system and teaching hospital in San Diego, California.
Mr. Brown holds a Bachelor’s Degree in Social Sciences from Claflin University in South Carolina and a Master’s Degree (magna cum laude) in Public Administration from Golden Gate University in California. Mr. Brown is a member of the Society for Human Resources Management (SHRM), American Society for Healthcare Human Resources Administration (ASHHRA), Human Resources Management & Executive Network, and HR Executive (HR Linked).
Ms. Cusack joined the North Hill community in December of 2017 and serves as the Director of Sales and Marketing. She is responsible for overseeing the sales and marketing efforts of the Crescent Heights community. Ms. Cusack has been engaged in the senior living industry for over 20 years, and during her tenure has served as an Executive Director of an Alzheimer’s community, Regional Director of Sales, and Vice President of Business Development for various senior living companies across the country. Ms. Cusack also had her own marketing consulting business specific to opening new independent and assisted living communities in Massachusetts.
Ms. Cusack received her MS from Central Connecticut State in counseling and a BA from Boston College in communications. She also holds a license as a mental health provider in Massachusetts and Florida.
Joe Frias joined North Hill in 2017 as the Administrator of the community’s Health Center. In 2019, Mr. Frias was promoted to Director of Healthcare Services, overseeing campus-wide healthcare operations throughout North Hill’s continuum of care. Mr. Frias is accountable for the overall strategic direction and operational excellence of all North Hill healthcare services, including its skilled nursing facility, certified home health care agency, and home support providing resident wellness and health management services. With extensive experience in non-profit/for-profit Senior Living Communities and Skilled Nursing Facilities throughout the Commonwealth of Massachusetts, Mr. Frias ensures that the community’s healthcare team consistently delivers optimal resident care with everyday compassion.
Mr. Frias’ areas of expertise include organizational redevelopment, team member engagement, change management techniques, and the establishment of communal vision while converting strategy into results.
Joe began his career as a dishwasher and dietary aide in a hospital, later becoming a Geriatric Fitness Trainer, Dining Services Director, and Healthcare Administrator. Prior to joining North Hill, Mr. Frias served as Executive Director of multiple Skilled Nursing Facilities, specializing in asset repositioning, strategic planning, and systems integration. Mr. Frias’ volunteer community experience includes service in various town rotary clubs and service as a Board of Trustee/Treasurer on a chamber of commerce.
Mr. Frias holds a Master of Business Administration and a Master of Healthcare Administration/Management from Salve Regina University, certification in Lean Six Sigma, a BS in Dietetics from Framingham State University, and is a licensed Nursing Home Administrator.
Mr. Maw was a member of the original leadership team that opened North Hill in 1984 and now serves as Executive Director, responsible for overseeing North Hill operations. Mr. Maw has served in various roles including Dining Services Director and Associate Director. Mr. Maw has provided consulting services to Life Care Services and other retirement communities in the Boston area and was instrumental in successfully developing the first networking coalition for department directors of area retirement communities.
Mr. Maw received his MS in Management from Bridgewater State College and a BS in Business Administration from Saint Joseph’s College in Maine. He served as an adjunct faculty member teaching Business Management at Stonehill College and has presented at multiple conferences and seminars. Mr. Maw has been at North Hill since 1984.