March 24, 2020 2pm UPDATE
North Hill has been maintaining social distancing among residents, team members and visitors; screening all visitors and team members who enter the building through a single entrance; and sterilizing all surfaces with frequency. All of our restaurants are closed, and we are delivering food to residents at their door in compliance with all safety precautions. These and other safeguards are in place, consistent with the Centers for Disease Control (CDC) guidelines. If you’d like to read the CDC guidelines for Senior Independent Living Communities in more detail, you can click below. Stay well. Stay safe.
March 23, 2020 2:30 PM UPDATE
North Hill residents and Team Members continue to practice social distancing and are observing all appropriate protocols to contain the spread of COVID-19. All visitors to the campus enter through one door and are screened before entering the building, including having their temperature taken. NO visitors are admitted to Pines Edge except for end-of-life situations.
Today, Massachusetts Governor Charles Baker issued an advisory for all non essential businesses to cease in-person operations. You can read his press release here:
As a Continuing Care Retirement Community serving independent residents over the age of 65; enhanced living residents and residents of skilled nursing, North Hill team members are essential workers and exempted from this advisory. You can see the Governor’s list of expempted employees here:
Please stay safe. Remember to wash your hands frequently for at least 20 seconds; practice social distancing by staying at least six feet apart; stay home if you can. We’ll continue to update this site as new information is available. Be well.
March 18, 2020, 4:40 PM UPDATES
Flu and COVID-19 viral infection status changes daily. This is a reminder that if you or your direct contacts travel overseas or to high risk areas in the U.S, please inform North Hill so that required screening protocols are implemented. Symptoms of COVID-19 include cough, fever, shortness of breath, and/or sore throat. Call your health care provider for these symptoms and stay in your apartment unless leaving campus for an MD appointment.
As of March 17, 2020 all Residents, vendors and visitors will access the North Hill buildings via one of two entrances: Vista Terrace/Pines Edge or the Grand Lobby. You will have a brief screening survey and a temperature taken. Visitors to the campus under the age of 16, except for end of life situations, will be prohibited until further notice. This limitation includes the swimming pool and fitness facilities. Crescent Heights Residents may still visit Vista Terrace, but not Pines Edge. There are NO visitors to Pines Edge except for end-of life situations.
Let’s keep the North Hill campus as healthy as possible!
March 16, 2020, 7 PM UPDATES
To view Governor Charles Baker’s Statement of 3-15-20 on COVID 19 Click here
North Hill prioritizes the health and safety of its residents and team members, and extends this concern to members of the community at large and we are taking every precaution to prevent the virus from entering our buildings.
The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. These precautions are reinforced by Massachusetts Governor Charles Baker’s ban on gatherings of 25 people or more and the closing of schools and public eating and drinking establishments.
Effective March 16, 2020, the following steps are in effect to protect residents, and prevent any possible spread through the community:
PINES EDGE SKILLED NURSING
- Families and friends are encouraged to send letters or cards to our residents at this time. Families and friends are also able to send packages to the center which will be delivered to the residents
- Residents have been maintaining social distancing; 1:1 programming and music therapy has been going very well with the residents
- Residents are choosing individual activities and pursuits in between their meals and therapy schedules
- We are working with our Purposeful Living team to enhance different activities for residents based on their preferences.
- Therapy services will not be decreasing; all group therapy visits are no longer occurring at this time
Due to the need to provide care we must request all significant resident care issues/concerns to be communicated through Nikki or myself. We are also requesting that families utilize FaceTime and phone calls as much as possible during this time.
We strongly discourage families to visit their loved ones outside of our building near their room windows. This can be very disorienting to some of the residents living here and can add to their confusion on why limits are being restricted at this time. Thank you for your cooperation and understanding.
VISTA TERRACE ENHANCED LIVING
At this time we are suspending all visitors from Vista Terrace effective tomorrow morning at 8am (Tuesday March 17th)- this includes family members, friends and any private support (companions, private duty aides, drivers, etc). We understand that this is a significant step but feel at this time it is the best way to maintain our residents’ safety.
- We will be setting up means of communication via video conferencing for those that are interested- more details to come on that front.
- Supplies can be dropped off at the Vista Terrace/Pines Edge lobby for those of you that provide supplies (deliveries from Amazon, Target, Pharmacies, etc are continuing as well).
- Everyone entering one of the North Hill buildings will be screened (including temperature taken) before access is given. This includes all team members and residents who might go off-site for any reason.
- All larger gatherings are cancelled across campus.
- There will be only take-out and delivery from our Crescent Heights dining venues.
- Our small group dining in Vista Terrace continues for the time being.
- We will continue to monitor the situation and adjust accordingly, while doing our best to continue regular communications. Thank you all for your patience and understanding during this time.
INDEPENDENT LIVING AT CRESCENT HEIGHTS
Visitors to Crescent Heights: In the interest of our residents’ safety, we strongly discourage visitation to North Hill during this crisis. Below are the steps we are taking to protect residents and to contain the spread of the virus.
We understand that these precautions cause inconvenience and frustration, especially when it means limiting visits with loved ones. We ask for your cooperation and understanding as we do all we can to keep our residents and team members healthy, and avoid any possibility of spreading the virus into the community at large.
- Visitors and team members will enter North Hill through the Grand Lobby. All other entrances will be secured.
- Anyone entering the Grand Lobby, including care givers and team members will be screened for fever and/or other symptoms of the disease.
- Visitors who have traveled to international hot spots or areas of the United States with a concentration of the virus, or who exhibit symptoms of COVID-19 (cough, fever, runny nose, sore throat, shortness of breath) may not enter the building.
- We request that you limit the number of visitors to any one resident to 2 people per visit.
- To ensure proper staffing, visitation is restricted to the hours of 9:00 am through 6:00 pm.
- Restaurants in North Hill are closed but food service continues through pick-up or delivery for residents.
Team Members at North Hill: We continue to monitor all Team Members who enter the campus and have taken precautions to protect them, and to prevent transmission of the virus.
North Hill has and will continue to conduct frequent infection control seminars for team members in small groups with appropriate social distancing. These seminars are conducted by staff educator Collen Cove RN, our infectious disease specialist.
Please be assured that our community is in close, regular contact with local and state health departments, and we continue to follow their guidance. We are posting signs on our entryway doors to notify visitors of these precautions.
We extend our concern and our gratitude to the health care workers and first responders serving on the front lineS of this crises to combat the spread of disease, and to elected officials and community leaders who are taking all appropriate steps to contain the spread of COVID-19
Thank you for your understanding and cooperation during this time. Please do all that you can to keep yourself safe and healthy.